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Support.com, Inc.

EDGAR

SPRT Quarterly report (10-Q) · filed 2021-08-13

93 filing records in this dataset, filed from 2000-08-22 to 2021-08-13. Reported financial figures are available; chart coverage varies by period.

Inspect reported changes Compare with another company Historical disclosures Search filings Segments

Watchlist

Latest quarter

Revenue

8.51 million USD

2021 Q2 · USD

Exact inputs and evidence

Revenue: 8512000 USD Source

Operating margin

-9.97%

2021 Q2 · %

Exact inputs and evidence

Operating Income: -849000 USD Source
Revenue: 8512000 USD Source

Operating cash flow

-646 thousand USD

2021 Q2 · USD

Exact inputs and evidence

Operating Cash Flow: 292000 USD Source
Operating Cash Flow: 938000 USD Source

Free cash flow

-664 thousand USD

2021 Q2 · USD

Exact inputs and evidence

Operating Cash Flow: 292000 USD Source
Operating Cash Flow: 938000 USD Source
Capital Expenditure: 115000 USD Source
Capital Expenditure: 97000 USD Source

Cash and cash equivalents: 32.3 million USD 2021-06-30 Source
Exact value

32295000 USD
Long-term debt including current maturities: Not available
Shares outstanding: 24.2 thousand shares 2021-06-30 Source
Exact value

24220 shares

Reported share-count change

-99.87% · -19.1 million shares

Year-over-year change in reported shares. Splits, issuance and buybacks can affect this figure; it does not isolate employee compensation or economic dilution.

Exact inputs and evidence

19078686 shares · 2020-06-30· Source
24220 shares · 2021-06-30· Source

Includes later revisions to earlier periods. Annual charts exclude incomplete years.

Latest filing recorded: 2021-08-13.

Financial data available through: 2020-12-31.

Coverage by financial measure

Revenue: 4 of 11 periods available· newest 2020-12-31
Operating income: 4 of 11 periods available· newest 2020-12-31
Net income: 4 of 11 periods available· newest 2020-12-31
Operating cash flow: 4 of 11 periods available· newest 2020-12-31
Capital expenditure: 4 of 11 periods available· newest 2020-12-31
Total assets: 4 of 11 periods available· newest 2020-12-31
Total liabilities: 4 of 11 periods available· newest 2020-12-31
Current assets: 4 of 11 periods available· newest 2020-12-31
Current liabilities: 4 of 11 periods available· newest 2020-12-31
Cash and cash equivalents: 5 of 11 periods available· newest 2020-12-31
long term debt: No compatible figures in this window
Shares outstanding: 4 of 11 periods available· newest 2020-12-31

Coverage describes values retained in this snapshot. Missing values are not zero; loading limits are reported separately.

What changed year over year

Latest complete year compared with the corresponding period one year earlier. These are measured changes; they do not establish their business causes.

Revenue
-30.7%

Prior period

USD 63.33 million

2019-01-01 – 2019-12-31
Current period

USD 43.86 million

2020-01-01 – 2020-12-31

Exact inputs and evidence

43864000 − 63333000 = -19469000 USD

63333000 USD · 2019-01-01 – 2019-12-31
Inspect prior input Prior source
43864000 USD · 2020-01-01 – 2020-12-31
Inspect current input Current source

Share or cite

Citation for Year-over-year change in Revenue · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Year-over-year change in Revenue: -19469000 USD Concept: fundies:Revenue Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#period-changes-title Computed: Current period minus corresponding prior-year period Input fundies:Revenue: 43864000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#93818 Filing: 000165495421008012 Input fundies:Revenue: 63333000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#93929 Filing: 000165495421008012
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Net income
-88.4%

Prior period

USD 3.85 million

2019-01-01 – 2019-12-31
Current period

USD 446,000

2020-01-01 – 2020-12-31

Exact inputs and evidence

446000 − 3846000 = -3400000 USD

3846000 USD · 2019-01-01 – 2019-12-31
Inspect prior input Prior source
446000 USD · 2020-01-01 – 2020-12-31
Inspect current input Current source

Share or cite

Citation for Year-over-year change in Net income · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Year-over-year change in Net income: -3400000 USD Concept: fundies:NetIncome Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#period-changes-title Computed: Current period minus corresponding prior-year period Input fundies:NetIncome: 446000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#98390 Filing: 000165495421008012 Input fundies:NetIncome: 3846000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#98509 Filing: 000165495421008012
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Operating cash flow
+USD 8.32 million

Prior period

−USD 4.05 million

2019-01-01 – 2019-12-31
Current period

USD 4.27 million

2020-01-01 – 2020-12-31

Exact inputs and evidence

4268000 − -4052000 = 8320000 USD

-4052000 USD · 2019-01-01 – 2019-12-31
Inspect prior input Prior source
4268000 USD · 2020-01-01 – 2020-12-31
Inspect current input Current source

Share or cite

Citation for Year-over-year change in Operating cash flow · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Year-over-year change in Operating cash flow: 8320000 USD Concept: fundies:OperatingCashFlow Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#period-changes-title Computed: Current period minus corresponding prior-year period Input fundies:OperatingCashFlow: 4268000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108609 Filing: 000165495421008012 Input fundies:OperatingCashFlow: -4052000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108787 Filing: 000165495421008012
The citation records this snapshot. The page link may show a newer release later.
Capital expenditure
+622.6%

Prior period

USD 124,000

2019-01-01 – 2019-12-31
Current period

USD 896,000

2020-01-01 – 2020-12-31

Exact inputs and evidence

896000 − 124000 = 772000 USD

124000 USD · 2019-01-01 – 2019-12-31
Inspect prior input Prior source
896000 USD · 2020-01-01 – 2020-12-31
Inspect current input Current source

Share or cite

Citation for Year-over-year change in Capital expenditure · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Year-over-year change in Capital expenditure: 772000 USD Concept: fundies:CapitalExpenditure Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#period-changes-title Computed: Current period minus corresponding prior-year period Input fundies:CapitalExpenditure: 896000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108966 Filing: 000165495421008012 Input fundies:CapitalExpenditure: 124000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#109143 Filing: 000165495421008012
The citation records this snapshot. The page link may show a newer release later.

Where revenue goes

How a period’s revenue divides into costs and what remains as profit. Items marked Derived are calculated by subtraction from reported figures.

2020 2020-01-01 – 2020-12-31

Revenue USD 43.86 million 100% of revenue
Cost of revenue USD 28.92 million 66% of revenue
Operating expenses USD 14.89 million 34% of revenue
Operating income USD 52,000 0.1% of revenue
Tax, interest and other Derived −USD 394,000 −0.9% of revenue
Net income USD 446,000 1% of revenue

Cash

Operating cash flow USD 4.27 million 9.7% of revenue
Capital expenditure USD 896,000 2% of revenue
Free cash flow Derived USD 3.37 million 7.7% of revenue

Share of revenue by period

Net income
Tax, interest and other
Operating costs

2017 Operating loss: operating costs were 103% of revenue.
2018 Operating loss: operating costs were 114% of revenue.
2019 Net income was higher than operating income, so the split is not drawn.
2020 Net income was higher than operating income, so the split is not drawn.

Values and sources

Revenue breakdown by annual reporting period
Period	Revenue	Operating costs	Operating income	Tax, interest and other	Net income	Free cash flow	Source
2017 2017-01-01 – 2017-12-31	60121000	61686000 Derived	-1565000	-39000 Derived	-1526000	-4266000 Derived	Source 2017-01-01 – 2017-12-31: 60121000 USD Inspect Revenue Open source 2017-01-01 – 2017-12-31: -1565000 USD Inspect Operating Income Open source 2017-01-01 – 2017-12-31: -1526000 USD Inspect Net Income Open source 2017-01-01 – 2017-12-31: -4203000 USD Inspect Operating Cash Flow Open source 2017-01-01 – 2017-12-31: 63000 USD Inspect Capital Expenditure Open source
2018 2018-01-01 – 2018-12-31	69549000	79615000 Derived	-10066000	-966000 Derived	-9100000	588000 Derived	Source 2018-01-01 – 2018-12-31: 69549000 USD Inspect Revenue Open source 2018-01-01 – 2018-12-31: -10066000 USD Inspect Operating Income Open source 2018-01-01 – 2018-12-31: -9100000 USD Inspect Net Income Open source 2018-01-01 – 2018-12-31: 796000 USD Inspect Operating Cash Flow Open source 2018-01-01 – 2018-12-31: 208000 USD Inspect Capital Expenditure Open source
2019 2019-01-01 – 2019-12-31	63333000	60382000 Derived	2951000	-895000 Derived	3846000	-4176000 Derived	Source 2019-01-01 – 2019-12-31: 63333000 USD Inspect Revenue Open source 2019-01-01 – 2019-12-31: 2951000 USD Inspect Operating Income Open source 2019-01-01 – 2019-12-31: 3846000 USD Inspect Net Income Open source 2019-01-01 – 2019-12-31: -4052000 USD Inspect Operating Cash Flow Open source 2019-01-01 – 2019-12-31: 124000 USD Inspect Capital Expenditure Open source
2020 2020-01-01 – 2020-12-31	43864000	43812000 Derived	52000	-394000 Derived	446000	3372000 Derived	Source 2020-01-01 – 2020-12-31: 43864000 USD Inspect Revenue Open source 2020-01-01 – 2020-12-31: 52000 USD Inspect Operating Income Open source 2020-01-01 – 2020-12-31: 446000 USD Inspect Net Income Open source 2020-01-01 – 2020-12-31: 4268000 USD Inspect Operating Cash Flow Open source 2020-01-01 – 2020-12-31: 896000 USD Inspect Capital Expenditure Open source

Amounts are exact, in USD.

Growth

Sales over time and how quickly they are changing.

Revenue

Revenue reported for each complete financial period.

USD 43.9M 2020

Values and sources

Revenue values and source evidence
Period	Series	Value(USD)	Source evidence
20172017-12-31	Revenue	60121000	Revenue: 60121000 Open source
20182018-12-31	Revenue	69549000	Revenue: 69549000 Open source
20192019-12-31	Revenue	63333000	Revenue: 63333000 Open source
20202020-12-31	Revenue	43864000	Revenue: 43864000 Open source

Revenue growth

Change in revenue from the same financial period one year earlier.

-30.7% 2020

Values and sources

Revenue growth values and source evidence
Period	Series	Value	Source evidence
20172017-12-31	Year over year	No prior comparable period	Revenue: 60121000 Open source
20182018-12-31	Year over year	15.7%	Revenue: 69549000 Open source Revenue: 60121000 Open source
20192019-12-31	Year over year	-8.9%	Revenue: 63333000 Open source Revenue: 69549000 Open source
20202020-12-31	Year over year	-30.7%	Revenue: 43864000 Open source Revenue: 63333000 Open source

Profit and cash

How much revenue becomes profit, and how much cash operations generate.

Profit margins

Operating income, net income and free cash flow as a share of revenue.

Operating margin 0.1% 2020

Net margin 1% 2020

Free cash flow margin 7.7% 2020

Operating margin
Net margin
Free cash flow margin

Values and sources

Profit margins values and source evidence
Period	Series	Value	Source evidence
20172017-12-31	Operating margin	-2.6%	Operating Income: -1565000 Open source Revenue: 60121000 Open source
20182018-12-31	Operating margin	-14.5%	Operating Income: -10066000 Open source Revenue: 69549000 Open source
20192019-12-31	Operating margin	4.7%	Operating Income: 2951000 Open source Revenue: 63333000 Open source
20202020-12-31	Operating margin	0.1%	Operating Income: 52000 Open source Revenue: 43864000 Open source
20172017-12-31	Net margin	-2.5%	Net Income: -1526000 Open source Revenue: 60121000 Open source
20182018-12-31	Net margin	-13.1%	Net Income: -9100000 Open source Revenue: 69549000 Open source
20192019-12-31	Net margin	6.1%	Net Income: 3846000 Open source Revenue: 63333000 Open source
20202020-12-31	Net margin	1%	Net Income: 446000 Open source Revenue: 43864000 Open source
20172017-12-31	Free cash flow margin	-7.1%	Revenue: 60121000 Open source Operating Cash Flow: -4203000 Open source Capital Expenditure: 63000 Open source
20182018-12-31	Free cash flow margin	0.8%	Revenue: 69549000 Open source Operating Cash Flow: 796000 Open source Capital Expenditure: 208000 Open source
20192019-12-31	Free cash flow margin	-6.6%	Revenue: 63333000 Open source Operating Cash Flow: -4052000 Open source Capital Expenditure: 124000 Open source
20202020-12-31	Free cash flow margin	7.7%	Revenue: 43864000 Open source Operating Cash Flow: 4268000 Open source Capital Expenditure: 896000 Open source

Operating cash flow

Cash generated by the company’s normal business operations.

USD 4.3M 2020

Values and sources

Operating cash flow values and source evidence
Period	Series	Value(USD)	Source evidence
20172017-12-31	Operating cash flow	-4203000	Operating Cash Flow: -4203000 Open source
20182018-12-31	Operating cash flow	796000	Operating Cash Flow: 796000 Open source
20192019-12-31	Operating cash flow	-4052000	Operating Cash Flow: -4052000 Open source
20202020-12-31	Operating cash flow	4268000	Operating Cash Flow: 4268000 Open source

Free cash flow

Operating cash flow minus capital expenditure for the same period and unit.

USD 3.4M 2020

Values and sources

Free cash flow values and source evidence
Period	Series	Value(USD)	Source evidence
20172017-12-31	Free cash flow	-4266000	Operating Cash Flow: -4203000 Open source Capital Expenditure: 63000 Open source
20182018-12-31	Free cash flow	588000	Operating Cash Flow: 796000 Open source Capital Expenditure: 208000 Open source
20192019-12-31	Free cash flow	-4176000	Operating Cash Flow: -4052000 Open source Capital Expenditure: 124000 Open source
20202020-12-31	Free cash flow	3372000	Operating Cash Flow: 4268000 Open source Capital Expenditure: 896000 Open source

Balance sheet

Liabilities and short-term ability to meet obligations at each period end.

Liabilities to assets

Total liabilities as a share of total assets.

12.3% 2020

Values and sources

Liabilities to assets values and source evidence
Period	Series	Value	Source evidence
20172017-12-31	Liabilities / assets	12.3%	Total Liabilities: 7895000 Open source Total Assets: 64353000 Open source
20182018-12-31	Liabilities / assets	25.9%	Total Liabilities: 16704000 Open source Total Assets: 64600000 Open source
20192019-12-31	Liabilities / assets	12.8%	Total Liabilities: 4873000 Open source Total Assets: 38040000 Open source
20202020-12-31	Liabilities / assets	12.3%	Total Liabilities: 4830000 Open source Total Assets: 39266000 Open source

Current assets to current liabilities

Current assets divided by current liabilities.

9.6× 2020

Values and sources

Current assets to current liabilities values and source evidence
Period	Series	Value	Source evidence
20172017-12-31	Current assets / current liabilities	8.86×	Current Assets: 61986000 Open source Current Liabilities: 6997000 Open source
20182018-12-31	Current assets / current liabilities	3.96×	Current Assets: 62940000 Open source Current Liabilities: 15904000 Open source
20192019-12-31	Current assets / current liabilities	8.95×	Current Assets: 36540000 Open source Current Liabilities: 4081000 Open source
20202020-12-31	Current assets / current liabilities	9.6×	Current Assets: 37612000 Open source Current Liabilities: 3919000 Open source

Cash generation

Compare reported profit with operating cash and capital spending. Free cash flow is calculated as operating cash flow minus capital expenditure when both exact, consolidated amounts match the same period and unit.

Cash generation by annual reporting period
Period	Net income	Operating cash flow	Capital expenditure	Free cash flow
2017 2017-01-01 – 2017-12-31	−USD 1.53 million Exact value Exact value: -1526000 USD 2017-01-01 – 2017-12-31: -1526000 USD Inspect Net Income Open source Share or cite Citation for Net Income · Support.com, Inc. · 2017-12-31 Support.com, Inc. (edgar:1104855) Net Income: -1526000 USD Concept: fundies:NetIncome Period: 2017-01-01 to 2017-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ANetIncome&period=2017-12-31&surface=latest&period_type=duration&start=2017-01-01&unit=USD&dimensions= Input fundies:NetIncome: -1526000 USD (2017-01-01 to 2017-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#201758 Filing: 000165495420002835 The citation records this snapshot. The page link may show a newer release later.	−USD 4.2 million Exact value Exact value: -4203000 USD 2017-01-01 – 2017-12-31: -4203000 USD Inspect Operating Cash Flow Open source Share or cite Citation for Operating Cash Flow · Support.com, Inc. · 2017-12-31 Support.com, Inc. (edgar:1104855) Operating Cash Flow: -4203000 USD Concept: fundies:OperatingCashFlow Period: 2017-01-01 to 2017-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3AOperatingCashFlow&period=2017-12-31&surface=latest&period_type=duration&start=2017-01-01&unit=USD&dimensions= Input fundies:OperatingCashFlow: -4203000 USD (2017-01-01 to 2017-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495419002486/sprt-20181231.xml#117791 Filing: 000165495419002486 The citation records this snapshot. The page link may show a newer release later.	USD 63,000 Exact value Exact value: 63000 USD 2017-01-01 – 2017-12-31: 63000 USD Inspect Capital Expenditure Open source Share or cite Citation for Capital Expenditure · Support.com, Inc. · 2017-12-31 Support.com, Inc. (edgar:1104855) Capital Expenditure: 63000 USD Concept: fundies:CapitalExpenditure Period: 2017-01-01 to 2017-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ACapitalExpenditure&period=2017-12-31&surface=latest&period_type=duration&start=2017-01-01&unit=USD&dimensions= Input fundies:CapitalExpenditure: 63000 USD (2017-01-01 to 2017-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495419002486/sprt-20181231.xml#122286 Filing: 000165495419002486 The citation records this snapshot. The page link may show a newer release later.	−USD 4.27 million Calculation and evidence -4203000 − 63000 USD Exact free cash flow: -4266000 USD 2017-01-01 – 2017-12-31: -4203000 USD · Inspect Operating Cash Flow · Source 2017-01-01 – 2017-12-31: 63000 USD · Inspect Capital Expenditure · Source Share or cite Citation for Free cash flow · Support.com, Inc. · 2017-12-31 Support.com, Inc. (edgar:1104855) Free cash flow: -4266000 USD Concept: free-cash-flow Period: 2017-01-01 to 2017-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#cash-generation-title Computed: Operating cash flow minus capital expenditure Input fundies:OperatingCashFlow: -4203000 USD (2017-01-01 to 2017-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495419002486/sprt-20181231.xml#117791 Filing: 000165495419002486 Input fundies:CapitalExpenditure: 63000 USD (2017-01-01 to 2017-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495419002486/sprt-20181231.xml#122286 Filing: 000165495419002486 The citation records this snapshot. The page link may show a newer release later.
2018 2018-01-01 – 2018-12-31	−USD 9.1 million Exact value Exact value: -9100000 USD 2018-01-01 – 2018-12-31: -9100000 USD Inspect Net Income Open source Share or cite Citation for Net Income · Support.com, Inc. · 2018-12-31 Support.com, Inc. (edgar:1104855) Net Income: -9100000 USD Concept: fundies:NetIncome Period: 2018-01-01 to 2018-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ANetIncome&period=2018-12-31&surface=latest&period_type=duration&start=2018-01-01&unit=USD&dimensions= Input fundies:NetIncome: -9100000 USD (2018-01-01 to 2018-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#199472 Filing: 000165495420002835 The citation records this snapshot. The page link may show a newer release later.	USD 796,000 Exact value Exact value: 796000 USD 2018-01-01 – 2018-12-31: 796000 USD Inspect Operating Cash Flow Open source Share or cite Citation for Operating Cash Flow · Support.com, Inc. · 2018-12-31 Support.com, Inc. (edgar:1104855) Operating Cash Flow: 796000 USD Concept: fundies:OperatingCashFlow Period: 2018-01-01 to 2018-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3AOperatingCashFlow&period=2018-12-31&surface=latest&period_type=duration&start=2018-01-01&unit=USD&dimensions= Input fundies:OperatingCashFlow: 796000 USD (2018-01-01 to 2018-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#118533 Filing: 000165495420002835 The citation records this snapshot. The page link may show a newer release later.	USD 208,000 Exact value Exact value: 208000 USD 2018-01-01 – 2018-12-31: 208000 USD Inspect Capital Expenditure Open source Share or cite Citation for Capital Expenditure · Support.com, Inc. · 2018-12-31 Support.com, Inc. (edgar:1104855) Capital Expenditure: 208000 USD Concept: fundies:CapitalExpenditure Period: 2018-01-01 to 2018-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ACapitalExpenditure&period=2018-12-31&surface=latest&period_type=duration&start=2018-01-01&unit=USD&dimensions= Input fundies:CapitalExpenditure: 208000 USD (2018-01-01 to 2018-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#118887 Filing: 000165495420002835 The citation records this snapshot. The page link may show a newer release later.	USD 588,000 Calculation and evidence 796000 − 208000 USD Exact free cash flow: 588000 USD 2018-01-01 – 2018-12-31: 796000 USD · Inspect Operating Cash Flow · Source 2018-01-01 – 2018-12-31: 208000 USD · Inspect Capital Expenditure · Source Share or cite Citation for Free cash flow · Support.com, Inc. · 2018-12-31 Support.com, Inc. (edgar:1104855) Free cash flow: 588000 USD Concept: free-cash-flow Period: 2018-01-01 to 2018-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#cash-generation-title Computed: Operating cash flow minus capital expenditure Input fundies:OperatingCashFlow: 796000 USD (2018-01-01 to 2018-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#118533 Filing: 000165495420002835 Input fundies:CapitalExpenditure: 208000 USD (2018-01-01 to 2018-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt-20191231.xml#118887 Filing: 000165495420002835 The citation records this snapshot. The page link may show a newer release later.
2019 2019-01-01 – 2019-12-31	USD 3.85 million Exact value Exact value: 3846000 USD 2019-01-01 – 2019-12-31: 3846000 USD Inspect Net Income Open source Share or cite Citation for Net Income · Support.com, Inc. · 2019-12-31 Support.com, Inc. (edgar:1104855) Net Income: 3846000 USD Concept: fundies:NetIncome Period: 2019-01-01 to 2019-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ANetIncome&period=2019-12-31&surface=latest&period_type=duration&start=2019-01-01&unit=USD&dimensions= Input fundies:NetIncome: 3846000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#98509 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	−USD 4.05 million Exact value Exact value: -4052000 USD 2019-01-01 – 2019-12-31: -4052000 USD Inspect Operating Cash Flow Open source Share or cite Citation for Operating Cash Flow · Support.com, Inc. · 2019-12-31 Support.com, Inc. (edgar:1104855) Operating Cash Flow: -4052000 USD Concept: fundies:OperatingCashFlow Period: 2019-01-01 to 2019-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3AOperatingCashFlow&period=2019-12-31&surface=latest&period_type=duration&start=2019-01-01&unit=USD&dimensions= Input fundies:OperatingCashFlow: -4052000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108787 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	USD 124,000 Exact value Exact value: 124000 USD 2019-01-01 – 2019-12-31: 124000 USD Inspect Capital Expenditure Open source Share or cite Citation for Capital Expenditure · Support.com, Inc. · 2019-12-31 Support.com, Inc. (edgar:1104855) Capital Expenditure: 124000 USD Concept: fundies:CapitalExpenditure Period: 2019-01-01 to 2019-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ACapitalExpenditure&period=2019-12-31&surface=latest&period_type=duration&start=2019-01-01&unit=USD&dimensions= Input fundies:CapitalExpenditure: 124000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#109143 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	−USD 4.18 million Calculation and evidence -4052000 − 124000 USD Exact free cash flow: -4176000 USD 2019-01-01 – 2019-12-31: -4052000 USD · Inspect Operating Cash Flow · Source 2019-01-01 – 2019-12-31: 124000 USD · Inspect Capital Expenditure · Source Share or cite Citation for Free cash flow · Support.com, Inc. · 2019-12-31 Support.com, Inc. (edgar:1104855) Free cash flow: -4176000 USD Concept: free-cash-flow Period: 2019-01-01 to 2019-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#cash-generation-title Computed: Operating cash flow minus capital expenditure Input fundies:OperatingCashFlow: -4052000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108787 Filing: 000165495421008012 Input fundies:CapitalExpenditure: 124000 USD (2019-01-01 to 2019-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#109143 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.
2020 2020-01-01 – 2020-12-31	USD 446,000 Exact value Exact value: 446000 USD 2020-01-01 – 2020-12-31: 446000 USD Inspect Net Income Open source Share or cite Citation for Net Income · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Net Income: 446000 USD Concept: fundies:NetIncome Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ANetIncome&period=2020-12-31&surface=latest&period_type=duration&start=2020-01-01&unit=USD&dimensions= Input fundies:NetIncome: 446000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#98390 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	USD 4.27 million Exact value Exact value: 4268000 USD 2020-01-01 – 2020-12-31: 4268000 USD Inspect Operating Cash Flow Open source Share or cite Citation for Operating Cash Flow · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Operating Cash Flow: 4268000 USD Concept: fundies:OperatingCashFlow Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3AOperatingCashFlow&period=2020-12-31&surface=latest&period_type=duration&start=2020-01-01&unit=USD&dimensions= Input fundies:OperatingCashFlow: 4268000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108609 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	USD 896,000 Exact value Exact value: 896000 USD 2020-01-01 – 2020-12-31: 896000 USD Inspect Capital Expenditure Open source Share or cite Citation for Capital Expenditure · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Capital Expenditure: 896000 USD Concept: fundies:CapitalExpenditure Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855/explain?concept=fundies%3ACapitalExpenditure&period=2020-12-31&surface=latest&period_type=duration&start=2020-01-01&unit=USD&dimensions= Input fundies:CapitalExpenditure: 896000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108966 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.	USD 3.37 million Calculation and evidence 4268000 − 896000 USD Exact free cash flow: 3372000 USD 2020-01-01 – 2020-12-31: 4268000 USD · Inspect Operating Cash Flow · Source 2020-01-01 – 2020-12-31: 896000 USD · Inspect Capital Expenditure · Source Share or cite Citation for Free cash flow · Support.com, Inc. · 2020-12-31 Support.com, Inc. (edgar:1104855) Free cash flow: 3372000 USD Concept: free-cash-flow Period: 2020-01-01 to 2020-12-31 Values: Latest reported Published: 2026-11-02T03:08:46Z Snapshot: 962903a54b943b9f75434aec8c85a04ad9aaf5e8dca52d173266758da88eaa29 Dimensions: Consolidated View: https://fundies.io/companies/edgar/1104855?view=overview&cadence=annual&surface=latest#cash-generation-title Computed: Operating cash flow minus capital expenditure Input fundies:OperatingCashFlow: 4268000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108609 Filing: 000165495421008012 Input fundies:CapitalExpenditure: 896000 USD (2020-01-01 to 2020-12-31) Dimensions: Consolidated Source: https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt-20201231.xml#108966 Filing: 000165495421008012 The citation records this snapshot. The page link may show a newer release later.

Capital expenditure uses the canonical mapped positive-spending convention. A missing, ambiguous, incompatible, or negative-sign input is left blank. Values use the latest reported version.

Dataset coverage and company identifiers

Coverage reflects filings processed into this Fundies dataset; it does not imply every source filing is loaded.

93 filings · 4,171 latest values · 4,171 originally reported values

Dataset published 2026-11-02. Source filing dates and reporting periods are shown separately.

Identifiers: 0001104855, 1104855, SPRT, edgar:1104855

Also known as SUPPORT COM INC, SUPPORT.COM, INC, SUPPORTSOFT INC, Support.com, Inc.

Support.com, Inc.

Latest quarter

Revenue

Operating margin

Operating cash flow

Free cash flow

Reported share-count change

Company performance

What changed year over year

Revenue

Net income

Operating cash flow

Capital expenditure

Where revenue goes

2020 2020-01-01 – 2020-12-31

Cash

Share of revenue by period

Growth

Profit and cash

Balance sheet

Cash generation